FAQ

Frequently Asked Questions

FAQ Basics

We are currently trying to improve our services to various regions. If you are interested in becoming our sensor host, please fill out the form here.
Sensors will be added gradually, if you have submitted the form, please wait for us to send you a message.
1. Go to the location on the map.
2. Touch and hold the screen for 1-2 seconds.
3. You will be able to see our sensors at selected location.
There are 2 ways to add a favorite location:
1. On your Home page, select "Click to add favorite". Scroll, select sensor location and tap the heart icon ♡ to add to favorites.
2. On your Map page, go to the desired location and select the location. Tap the heart icon ♡ to add a favorite location.

Tap the filled heart icon ♥ to remove a location from the favorites list.
1. Select the location added as a favorite.
2. Tap the bell button ? located in the upper right corner.
3. Set the time you want to receive notifications.
1. Choose a location (on the map, favorites, or rankings).
2. At the bottom of the page, you will see air quality graphs for the past and next 24 hours.
1. Tap the hamburger menu ☰
2. Select "Settings".
3. Select your preferred language under "Language".
1. Tap the hamburger menu ☰
2. Select "Change Home Location"
3. Select "Use Current Location"
4. Select "Continue"
5. Choose the sensor that has the nearest location to your home.
6. Click "Confirm"
1. Tap the hamburger menu ☰
2. Select "Settings"
3. At the bottom of the page, select "Delete Account"
Clean Air Zone is a monthly subscription that helps you create a healthier home with smart air monitoring, connected purifiers, health analytics, and regular filter replacements.
1. Fill out our online questionnaire: https://sales.nafas.qa/services/caz to receive a customized subscription plan. 2. Schedule a technician visit to set up devices (typically under one hour). 3. Access air data and health insights via the Nafas app. 4. Enjoy automated air quality management with maintenance and filter replacements fully handled.
Nafas provides measurable healthy air through a closed-loop system that continuously senses and responds to your environment. It delivers automated performance and insights into both indoor and outdoor air quality via a subscription model.
Standalone units are plug-and-play and require no structural changes. Centralized AC solutions may require minimal HVAC duct modifications handled by our team.
Nafas operates on a subscription model. Hardware remains owned by Nafas while you receive full service during your subscription.
Yes. Nafas tailors solutions based on your layout, using standalone units for split AC homes or integrated systems for centralized AC homes.
Device quantity depends on your home size and layout. After completing the questionnaire, our team recommends the optimal configuration.
Sensors monitor PM2.5, CO2, temperature, humidity, and VOCs. Smart purifiers remove particles, allergens, microbes, smoke, odors, and harmful gases using HEPA and activated carbon filtration.
Yes. Indoor readings are combined with real-time outdoor air data. Optional outdoor sensors can be installed for location-specific monitoring.
A proprietary algorithm continuously monitors conditions and adjusts purification automatically.
A multi-stage system including medical-grade HEPA, activated carbon, and optional electrostatic or UV technologies. All systems are ozone-free.
Devices operate quietly and do not emit ozone.
Hardware, software, installation, maintenance, filter replacements, and customer support.
Provide 14 working days notice. Outstanding fees must be cleared. Early termination fee equals 50 percent of remaining contract value. Prepaid unused service is refunded after equipment retrieval.
Yes, 12 months.
You may pause once per year for up to one month. Devices remain installed but inactive during pause.
Standalone units are placed in key rooms. Centralized solutions integrate into HVAC systems for whole-home purification.
Pricing depends on home size, number of rooms, and chosen system type. Start via questionnaire: https://sales.nafas.qa/services/caz
Installation is included. Complex central AC setups may incur a disclosed one-time fee.
Certified Nafas technicians perform installation.
No. Nafas handles servicing, updates, and filter replacements.
WhatsApp and email support during business hours.
We repair or replace it at no cost during active subscription.
Every 4 to 6 months depending on conditions.
Yes, for the full subscription period.
Through reuse, refurbishment, and responsible recycling.
Devices are collected for reuse, refurbishment, or recycling.
Fill out the questionnaire: https://sales.nafas.qa/services/caz, select a plan, complete payment, and schedule installation.
Typically within 24 hours after payment.
Via WhatsApp or email.
Yes. Multiple homes can be subscribed and managed individually.