Frequently Asked Questions

What is the pricing for the Clean Air Zone system?

Our pricing varies depending on factors such as the size of your space, number of occupants, the specific services you require, and the duration of the subscription. Once our team has performed an assessment, we will provide a pricing proposal based on a monthly subscription fee.

How does the subscription pricing work?

Subscription fees are typically based on a monthly or annual fee, which covers access to our services and products. The cost includes assessment, installation, maintenance, and support.

Can I get a pricing proposal for free?

Yes, we offer free pricing proposals to potential customers. Simply reach out to our sales team, and we'll be happy to provide you with a personalized quote based on your building requirements.

What services are included in the monthly subscription?

Our monthly subscription typically includes access to our hardware & software products, installation, ongoing maintenance, and technical support.

Does it cover installation cost?

Yes, installation costs are often included as part of our subscription packages. However, this can vary depending on the specific terms of your agreement.

Is there a minimum contract?

Yes, we have a 1 year minimum contract for our subscription services.

Is there a subscription fee for indoor air quality monitoring only?

Yes, we offer subscription packages specifically for indoor air quality monitoring services. Please inquire with our sales team for more information on pricing and features.

Is there a direct purchase option?

Yes, we offer direct purchase options for our products and solutions. Please head to Tokopedia to purchase our products.

Is there a minimum or maximum room size for the subscription?

There's no specific minimum or maximum room size requirement for our subscription service. Whether you have a small bedroom space, a large conference room or an entire building, our modular solution can be customized to fit all building types.

Is the survey paid or free?

We offer complimentary surveys as part of our commitment to providing tailored solutions to our customers. Our experienced technicians will assess your space and provide recommendations based on your specific requirements at no additional cost.

Can I upgrade my subscription plan if my needs change?

Yes, you can upgrade your subscription plan to better suit your changing needs. Additional fees or adjustments may apply.

Do you offer discounts for long-term or bulk subscriptions?

We may offer discounts for long-term or bulk subscriptions. Please inquire with our sales team for more information.

Is there a trial period available before committing to a subscription?

We may offer a trial period for certain products or services. Please contact our sales team for details on availability and terms.

How is Clean Air Zone different than other traditional solutions?

Clean Air Zone by Nafas is the only provider of indoor air quality solutions that commits to performance service levels. This means, unlike traditional companies that only sell solutions, Nafas guarantees indoor air quality levels that perform within WHO and US EPA guidelines. As part of the service Nafas also provides maintenance, technical support and data-driven reporting.

Who owns the equipment?

Nafas owns and supports the equipment. As part of our full-service offering, Nafas handles everything - from equipment installation to all maintenance necessary to maximize performance at no additional cost to you.

Is Clean Air Zone available for residential customers?

Yes, the Clean Air Zone is available for residential customers.

What's an Air Quality Diagnostic?

An Air Quality Diagnostic involves an assessment of your indoor air quality to identify any potential issues or areas for improvement. This may include testing for pollutants such as CO2, particulate matter, TVOC's and humidity levels.

How long is the process from survey to installation?

The timeframe from survey to installation can vary depending on factors such as the complexity of the setup and our current workload. Typically, we aim to complete the process within 2-4 weeks. However, we strive to accommodate urgent requests whenever possible.

What if I move to another location before the contract ends?

If you relocate to a different location before your contract ends, please contact our customer support team as soon as possible. We'll work with you to discuss options such as transferring the subscription to your new location or adjusting the terms of your contract to accommodate the change.

What is a building envelope check?

A building envelope check evaluates the exterior structure, including walls, windows, and doors, ensuring its integrity for maintaining indoor air quality. Professionals identify issues like leaks and drafts that could compromise air quality, addressing them to prevent contaminants from entering and ensuring a healthy indoor environment.

What type of products/solutions do I need for my building?

The products and solutions you need will depend on various factors such as the size and layout of your building, your specific requirements, and any existing HVAC systems in place. Our team can help assess your needs and recommend the best options for you.

Do I need an AirTest (indoor air quality monitor) for the system to work?

While an indoor air quality monitor like AirTest can provide valuable insights into your air quality, it may not be necessary for the basic functionality of our system. However, integrating such monitors can enhance the effectiveness of our solutions by providing real-time data and analytics.

What happens if there's a need for repairs or replacements during the subscription period?

Repairs and replacements for covered equipment are typically included in the subscription at no additional cost.

Do you offer custom solutions for unique or specialized environments?

Yes, we can provide custom solutions tailored to your unique requirements and environment. Our team will work with you to develop a solution that meets your needs.

Are there any restrictions on the types of buildings or spaces eligible for your subscription services?

We strive to accommodate a wide range of building types and spaces with our subscription services. However, certain restrictions may apply depending on the specific requirements of your project.

Can I access my air quality data and system controls remotely?

Yes, remote access to air quality data and system controls is often available as part of our subscription packages.

What happens if I encounter technical issues with the system?

Yes, we provide troubleshooting support to help you resolve any technical issues you may encounter with the system.

Are there any environmental certifications or standards your products adhere to?

Our products may adhere to various environmental certifications and standards. Please inquire with our sales team for specific details.

Do you offer training for users on how to utilize the system effectively?

Yes, we offer training for users to help them utilize the system effectively and maximize its benefits.

How often do you update your products and services, and are these updates included in the subscription?

We strive to regularly update our products and services to improve performance and add new features. The inclusion of updates in the subscription will depend on the terms of your agreement.

Does the SkyVent need to connect to a building HVAC to work?

No, the SkyVent does not need to connect to a building's HVAC system to operate. It can function independently by creating new air ducting for fresh air intake from outdoors or adjacent rooms and distributing the purified air output to multiple rooms within the building.

Does the Sky150 need to connect to a building HVAC to work?

No, the Sky150 does not need to be connected to a building's HVAC system to operate. As a ceiling-mounted air purifier, it functions as a standalone unit and purifies the air within its immediate vicinity, typically a single room or area, without relying on the building's ventilation infrastructure.

How does the SkyVent ventilation & filtration system work?

Please refer to our SkyVent page to understand how the system works.

What is positive pressurization and how does it work?

Positive pressurization involves maintaining a higher air pressure inside a building than outside. This is achieved by introducing filtered air into the building through ventilation systems, creating a pressure difference that prevents contaminants from entering. It works by pushing air out of the building, keeping indoor air clean and pollutant-free. The SkyVent system can also facilitate positive pressurization to enhance indoor air quality and prevent the infiltration of outdoor pollutants.

What types of filters does the SkyVent & Sky150 utilize?

The SkyVent and Sky150 systems utilize customizable filters, including HEPA 13 (High-Efficiency Particulate Air) filters, nanocarbon filters, and UVC filters. These options allow for tailored filtration based on specific air quality needs, effectively capturing particles like dust, pollen, allergens, and providing clean, purified indoor air.